What Payment Methods Do You Offer?
We accept Cash on Delivery (COD) and Online Bank Transfers across Pakistan. For orders above Rs. 15,000, a minimum 10% advance payment is required for order confirmation.
What are your delivery charges?
We offer nationwide delivery across Pakistan for a flat fee of Rs. 149 per order. Free shipping may be available during selected promotions or on qualifying orders.
When will I receive my order?
Orders are dispatched after confirmation. Karachi deliveries usually take 1–2 working days, while deliveries to other cities across Pakistan take 4–5 working days.
What should I do if my order is damaged or missing something?
Please report any damaged, leaking, or missing items within 24 hours of delivery. Other eligible exchange requests, including incorrect items or change-of-mind requests, must be made within 7 days, with the product unused, unopened, and in its original condition.
Can I exchange an item?
Yes, exchanges can be requested within 7 days of delivery. We cover shipping for damaged or incorrect products. For change-of-mind exchanges, the customer is responsible for shipping and packaging costs.
Are the products original?
Yes, we offer original, authentic, and imported beauty products, along with selected original leftover stock. Product authenticity is a priority at Beauty Palette PK.

