Returns, Exchanges & Replacements Policy

At Beauty Palette PK, we want you to be happy and confident with every purchase. If there is an issue with your order, we're here to help.

We offer a hassle-free 7-day exchange/replacement policy for eligible orders.

7-Day Exchange & Replacement Policy

If you receive a product that is damaged, incorrect, defective, missing, or has another eligible issue, please contact us within 7 days of receiving your order.

Our team will review the issue and guide you through the exchange or replacement process.

Important: Unboxing Video Requirement

If you have any doubt that your parcel may contain missing, damaged, leaking, or incorrect products, please record a clear, continuous unboxing video before opening or handling the parcel.

The video should clearly show:

• The sealed outer parcel
• The shipping label and order details
• The condition of the package before opening
• The complete unboxing process
• All products and packaging inside the parcel

A proper unboxing video will be required to verify and process claims related to damaged, missing, leaking, or incorrect items. Claims without sufficient evidence may be difficult to approve.

Eligible Situations

An exchange or replacement may be available in situations such as:

• You received a damaged or leaking product
• A product is missing from your order
• You received the wrong product
• You received a defective product
• The product has another issue that qualifies for exchange or replacement

We may also allow an exchange due to a change of mind, subject to the conditions mentioned below.

Change of Mind Exchanges

If you simply change your mind about a product, choose the wrong shade, fragrance, variant, or otherwise wish to exchange the product for another item, an exchange may be possible provided the product meets our eligibility requirements.

In such cases, the customer will be responsible for all applicable return shipping, replacement shipping, and packaging costs.

Product Condition

To be eligible for an exchange or replacement, the product should generally be:

• Unused and in its original condition
• In its original packaging
• Accompanied by all applicable packaging, accessories, or other items received with the order

Certain products may have additional conditions depending on their nature.

Opened or Used Products

For hygiene and safety reasons, opened, used, sprayed, swatched, or otherwise tampered-with makeup, skincare, fragrances, and beauty products may not be eligible for exchange or replacement, unless the issue is related to a confirmed defect, damage, or incorrect product received.

Please contact us before sending anything back if you are unsure whether your product qualifies.

Damaged, Leaking, or Missing Products

If you receive a damaged, leaking, or missing product, please contact us within 24 hours of receiving your parcel and provide a clear unboxing video, along with clear photographs where required.

The evidence should show:

• The outer package
• The shipping label
• The condition of the parcel
• The product or missing item
• The damage, leakage, or relevant issue
• Any relevant packaging

If the issue is confirmed to have occurred before or during delivery, or is confirmed to be our responsibility, Beauty Palette PK will cover the applicable shipping and packaging costs for the replacement or resolution.

Wrong or Defective Products

If you receive an incorrect product or a product with a confirmed defect, please contact us within the applicable policy period with your order number and clear photographs and/or videos.

If the issue is confirmed to be an error on our part or a qualifying product defect, Beauty Palette PK will cover the applicable shipping and packaging costs required to resolve the issue.

Exchange & Replacement Process

To request an exchange or replacement:

1. Contact us through WhatsApp Number.
2. Provide your order number and explain the issue.
3. Send a clear unboxing video and photographs/videos where required.
4. Our team will review your request.
5. If approved, we will provide instructions and our return address.
6. The customer must send the product back to us at the provided address.

Please do not send a product back without contacting us first.

Shipping & Packaging Costs

Customer Responsibility

The customer will be responsible for applicable shipping and packaging costs when an exchange is requested due to:

• Change of mind
• Selecting the wrong shade, variant, or fragrance
• Personal preference
• Any other customer-requested exchange that is not due to an error, damage, or qualifying defect on our part

Beauty Palette PK Responsibility

Beauty Palette PK will cover applicable shipping and packaging costs when an exchange or replacement is approved due to:

• Product damaged before or during delivery
• Leaking product confirmed to be our responsibility
• Wrong product sent by us
• Missing product from the order
• Confirmed product defect

Refunds

Refunds are not available.

Approved requests will be handled through an exchange or replacement in accordance with this policy.

If the exact replacement product is unavailable, our team will discuss the available options with you.

Non-Eligible Items

The following may not qualify for exchange or replacement:

• Products damaged after delivery due to customer handling
• Products that have been used, sprayed, opened, or tampered with where the issue is not a qualifying defect
• Products returned after the applicable return period
• Products without their original packaging where required
• Claims for damaged, leaking, missing, or incorrect items without sufficient evidence, where evidence is reasonably required
• Products purchased under conditions specifically marked as non-returnable or non-exchangeable

Important Note

Please inspect your parcel and products carefully upon delivery. If you have any doubt about the parcel or believe that an item may be missing, damaged, leaking, or incorrect, record a clear unboxing video before opening or handling the parcel.

For damaged, leaking, or missing products, please contact us within 24 hours of receiving your parcel with the required unboxing video and photographs/videos.

Our goal is to make the exchange and replacement process as simple and hassle-free as possible.

Contact Us

For return, exchange, or replacement requests:

Phone & WhatsApp: +92 345 2550668
Email: beautypalette.pk.info@gmail.com

Please include your order number when contacting us regarding an existing order.

Beauty Palette PK